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Cookie Policy

What are cookies and how do they work?

Lumity Life Holdings Limited (“We”) use cookies to improve your experience of our site and to improve our performance. A cookie is a text file containing information that can be remembered by a web browser between pages. When an individual uses a web browser to access the internet their browser can create cookies which are stored on the user’s computer. Cookies are not programs and therefore cannot contain viruses or other malicious software.

They are purely a string of text and numbers. We can assure you that before collecting any personally identifiable information we will be clear to you that we are doing it (see our Privacy Policy).

Session cookies only last during a single visit. When you close your web browser the session cookie information is automatically removed from your computer.

Persistent cookies are stored by the user’s web browser even when the web browser has been closed, so that the next time a user goes back to the website that originally set the cookie, the web site can read information back from the cookie. Persistent cookies have an expiry date which controls when they are automatically deleted. This can be anything from a few minutes to several years, depending on your own browser settings.

We use session cookies for two purposes:

Two session cookies are set that temporarily store a unique identifier for each visitor to the website. This identifier is a random series of letters and numbers and doesn’t contain any personal or identifiable information. It is used to help count the number of visitors to our website.
Two cookies are set by the computer systems that run our website. These cookies are used as part of the process of sending web pages to the user’s web browser and are essential - no website using Microsoft technology will work without these cookies.

We use persistent cookies for the following purposes:

Google Analytics is a system used by many websites to record information about who visits a website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google use cookies at (English only)

We use our own cookies to remember when a previous Member returns to the website. By using a persistent cookie for this, a customer can close their web browser and come back to our website subsequently and still be able to access their account to which they were logged into on a previous visit. This cookie is essential for the better functioning of our website as without it customers would need to log in every time they revisited the site.

A number of persistent cookies are also set by the computers that run our website. These cookies are solely used to record technical information necessary for our web servers to work properly. No personally identifiable information in stored in these cookies.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Can I say “no” to cookies?

Of course you can! You will need to update the preferences on your browser.

Where can I learn more about cookies?

Here are some useful sites: