Terms & Conditions
Please carefully read these terms and conditions before using this website or placing an order online on this website.
1.1 The Website is offered and available to users, for personal use, who are 18 years of age or older and who reside in the United States or Canada. By using this Website, you are affirming that you meet these criteria and are of legal age to form a binding contract with the Company. If you do not meet these eligibility requirements, you must not access or use this Website.
2. Changes to Terms and Conditions.
2.1 We may revise and update these Terms and Conditions from time to time in our sole discretion. All changes are effective immediately when posted and apply to all access to and use of this Website thereafter.
3. Medical Disclaimers.
3.1 The information on the Website is not intended as medical or healthcare advice, nor should it be used for medical diagnosis or treatment for any health issues.
3.2 The information on this Website is not intended as a substitute for professional advice and services from a qualified healthcare provider. You should seek the advice of your physician or other qualified healthcare provider before taking any medication, supplement or beginning a new treatment for any health issue or concern, including prior to using our products.
3.3 The statements and products on this Website have not been evaluated by the Food and Drug Administration, and our products are not intended to diagnose, treat, cure or prevent any disease.
4. Access to Website.
4.1 We reserve the right to terminate, suspend operations or amend this Website in our sole discretion without notice. You agree that the Company will not be liable to you or any third party for any consequences of such termination, suspended operations or amendment.
5.1 The Website may contain interactive features that allow users to post or submit comments, reviews and other material and communications to the Website (“User Content”). All User Content will be considered non-confidential and non-proprietary.
5.2 By providing User Content on the Website, you grant the Company, its affiliates, subsidiaries, successors, assigns, agents and licensees a non-exclusive, royalty-free, irrevocable, perpetual, worldwide right to use, reproduce, modify, adapt, publish, translate, create derivative works, distribute, and display such User Content and the name submitted in connection with such User Content in any medium. The Company and its affiliates may freely use any information, ideas, or know-how contained in your User Content for any purpose.
5.3 Once submitted, you will not have the right to inspect or approve uses of your User Content, nor shall you be compensated for use of your User Content. The Company owns all right, title and interest in any compilation, collective work, or other derivative work that uses or incorporates User Content.
5.4 By providing User Content, you represent and warrant that:
5.4.1 you own all the rights to the User Content or are authorized to use and distribute the User Content to the Website;
5.4.2 the User Content does not and will not infringe the intellectual property rights of any third party, nor violate any applicable law or regulation;
the User Content does not violate these Terms and Conditions and will not cause injury to any person or entity;
5.4.3 you have not used a false email address or impersonated any person or entity or otherwise mislead as to the origin of your User Content;
5.4.4 you will indemnify the Company for all claims relating to your User Content.
5.4.5 You may not post any of the following: telephone numbers, street addresses, last names, URLs to other sites, photographs containing nudity, or obscene, sexually explicit or otherwise objectionable subject matter, or any HTML or other programming code. You are solely responsible for the User Content that you provide and the consequences of posting such User Content.
5.4.6 The Company may disclose your identity or other information about you to any third party who claims that your User Content violates their rights.
5.4.7 The Company is not liable to you or any other party for the content or accuracy of any User Content posted by you or any other user. The Company has the right (but not the obligation) to monitor, edit or remove any User Content, as well as to refuse to post any User Content for any reason or no reason in our sole discretion. The Company is not responsible for and assumes no liability for User Content.
6. Online Purchases.
6.1 Your Account.
6.1.1 You do not need to create an account when you purchase product in single transactions from the Website.
6.1.2 If you choose the Subscription purchase option (see Section 6.6 below), you will be required to create an account as part of the check-out process. You are responsible for maintaining the confidentiality of your password and for restricting access to your password, and you agree to accept responsibility for all activities that occur under your account.
6.2 Payment Terms.
6.2.1 The Company currently accepts VISA, MasterCard and American Express credit cards for purchases made from the Website. In addition you may pay via Shop Pay, Google Pay or Apple Pay which remove the requirement to enter your credit or debit card details into the Lumity Life Website. Shop Pay instalments are available in partnership with Affirm. Shop Pay instalments are available for one time orders over $50 and not available for subscription purchases. Any payment by instalment is operated by a third party and you are contracting with the third party for credit services. You can learn more about Shop Pay installments here.
6.2.2 By placing an order, you represent and warrant that the method of payment you provide is yours or you are authorized to provide it. The Company has the right to cancel an order and/or terminate an account if it has grounds to believe that you have provided inaccurate, incomplete or fraudulent payment information, or for any other reason in its sole discretion.
6.3 Acceptance of Order.
6.3.1 Your placement of an order does not mean that the Company accepts that order. The Company reserves the right to refuse any order in its sole discretion. In addition, before an order is accepted, we may require additional information if you have not provided all of the information we need to complete your order.
6.3.2 Once a properly completed order is received, authorization of your form of payment is received, and we have accepted your order, we will promptly place your order in line for shipment. Items are subject to availability. We will promptly inform you if the product(s) you have ordered are not available.
6.3.3 The Company does not accept orders from dealers, resellers, wholesalers or others who intend to resell the products offered on this Website. If the Company learns that you are placing orders for the purposes of reselling the products, the Company will immediately cancel your order and suspend or terminate your account, and may pursue all available legal remedies against you.
6.4 Shipping Terms and Policies.
6.4.1 The Company offers Free Shipping on all orders of our products within the United States of America or Canada. For all orders outside the United States of America you may be required to pay import duties and taxes when your order reaches your country. These and any additional charges for customs clearance are your responsibility. All orders are fulfilled and dispatched from the United States of America.
6.4.2 Unless otherwise noted, the Company will use commercially reasonable efforts to ship products within a reasonable time after receipt of your properly completed order. Any delivery or shipment timeframes or dates provided by the Company for your order is simply a good-faith estimate and is subject to change.
6.4.3 If, for some reason, we determine that we cannot ship your product within thirty (30) days following our receipt of a properly completed order, we reserve the right to cancel your order, refund the amount tendered, and advise you of such action.
6.4.4 All product ordered from the Website is delivered to shipment carriers. All orders are shipped FOB Shipping Point. Title to products passes from the Company to you upon shipment and we are not responsible for any shipping delays or problems once the product has been shipped.
6.4.5 The Company may reject orders where the shipping address is outside of the United States or Canada.
6.5 Sales Tax.
6.5.1Products sold by the Company may be subject to state and local sales tax in select states in accordance with the laws of those states. The sales tax, if any, identified in the check-out process is just an estimate. The sales tax ultimately charged to your credit card will be calculated at the time your charge is authorized and will reflect any applicable state and local taxes.
6.6 Subscription Plans.
6.6.1 If you choose an auto-renew Subscription plan you shall receive regular deliveries of product in accordance with the chosen frequency. If you select that option, your participation in the Subscription plan will continue until you cancel in accordance with these Terms and Conditions, except that we may, in our sole discretion, terminate your participation in the Subscription plan. The Company will automatically charge your credit card for the subscription product on the renewal date, any applicable shipping and handling charges, and any applicable sales tax, and ship that product to the shipping address listed in your account.
6.6.2 Your subscription price shall revert to full price as advertised on the website at the end of any offer period, including free trials.
6.6.3 If you choose a Subscription Plan you have access to create an account on our site, through which you can amend or edit your delivery and billing details, and defer your subscription delivery dates or cancel subscription plans. An account is not automatically created on the completion of a purchase. You are responsible for actively creating an account either before or after the purchase of a subscription plan on our site.
6.6.4 If there are any problems with the payment method or shipping address associated with your account, we will notify you by email using the email address associated with your account and ask that you resolve the problem. Until the problem is resolved, your participation in the Subscription program will be suspended, with no order being processed or shipped until the problem is resolved.
6.6.5 You are obligated to provide current, complete and accurate billing and shipping information for your account and to update that information by accessing your account if the information has changed (e.g., credit card expires or billing address changes).
6.6.6 To cancel a subscription plan at any time, you can do so through your account on our website, or by contacting Client Care via email at email@example.com or by phone on 1.800.311.6449.
If you would like to cancel an upcoming subscription order and ensure we do not charge your account, you must give us at least 1 working day's notice ahead of your upcoming order date to allow us to postpone or cancel your order. Therefore, if you have an order due to ship on Monday and do not want it to go ahead, you must let us know no later than 5 pm the previous Friday (excluding Public Holidays).
If you do not cancel within the allowed timeframe, your credit card will be billed and the upcoming order will be shipped. Your cancelation will then go into effect for the subsequent cycle and no further products will be charged and shipped to you.
6.7 Return Policy.
6.7.1 We want you to be 100% satisfied with your purchase and we stand by the quality of our products. Should you for any reason be unhappy with your purchase feel free to return the unopened product for a full refund of the price of the product.
220.127.116.11 To return the product, please follow these guidelines:
18.104.22.168 Product must be returned within thirty (30) days of the order date.
22.214.171.124 Please notify us that you wish to return the product by emailing firstname.lastname@example.org including the following information: order number, name, email address, phone number and your reason for returning the product(s).
126.96.36.199 Please include a copy of your receipt (either a print of the order acknowledgement email or a note with your order number, name, email address, phone number) and your reason for returning the product(s).
188.8.131.52 Original shipping and handling charges (if applicable) are non-refundable.
184.108.40.206 All returns should be mailed to:
200 Helen Street
6.7.2 If your product is timely returned, then within thirty (30) days of receiving the return, the Company will issue a credit for the amount you paid, excluding any shipping charges, to your credit card used to purchase the product.
6.7.3 If you have any questions please call us at 1.800.311.6449 or email us at email@example.com.
6.8 Product Descriptions, Availability and Pricing.
6.8.1 The Company attempts to be as accurate as possible in describing its products and listing pricing and other information on the Website. However, we do not warrant that product descriptions, photographs, pricing or other content on the Website is accurate, complete, reliable, current or error-free, or that product packaging depicted on the Website will match the actual product that you receive. If a product offered by the Company is not as described or pictured, your sole remedy is to return the product for a refund in accordance with our Return Policy described above. In the event of an error, whether on the Website, in an order confirmation, in processing an order or otherwise, we reserve the right to correct such error and charge the correct price or cancel the order, and your sole remedy in the event of such error is to cancel your order. If your order is cancelled due to such error, your credit card will be refunded the full amount of your order.
6.8.2 The Company may revise or discontinue products at any time without prior notice and without incurring any obligation to customers and product may be unavailable to customers even after an order is placed.
6.8.3 Prices are subject to change without notice.
6.9 Discounts / Offers
6.9.1 Discount codes for Lumity products must be inputted correctly, as instructed during checkout, for the discount to apply to your purchase.
6.9.2 Discounts that we offer may apply for a limited time and may also be limited to specific products. These limitations will align with the offer wording.
6.9.3 Each discount code may only be used once per customer.
6.9.4 Discount codes cannot be used in conjunction with any other discount.
6.9.5 Discount codes are intended for consumer use only. Business use is strictly prohibited. We will consider any orders with over 6 units as potential business use. We reserve the right to refuse your order if we believe it is for non-consumer use. In such circumstances we shall cancel your order and provide you with a full refund.
6.9.6 We reserve the right to withdraw an offer or discount code at any time.
6.9.7 Discount codes apply to your first order only unless stated otherwise.
6.9.8 In cases that we deem to be in breach to our Terms and Conditions we reserve the right to cancel orders and issue a full refund for any payments made by you. Please contact client care for specific discount offer terms and conditions by emailing firstname.lastname@example.org or call 1.800.311.6449.
6.9.9 We guarantee the best price, against any registered Lumity retailer. If you see your product at a better price from a Lumity Retailer please contact Client Care within 30 days of purchase including a screenshot and URL for the offer and we will refund the difference.
6.10 Lumity Rewards
Lumity Life Holdings Limited reserves the right at its sole discretion to modify, suspend or cancel the Lumity Rewards accounts, without notice for any conduct that we, in our sole discretion, believe is in violation of acceptable usage of our Rewards Program. We also reserve the right to revoke reward points if we feel the participant has tried to abuse the Lumity Life Rewards program in any way.
7. Intellectual Property Rights.
7.1 The Website and all of its contents, features and functionality (including, without limitation, software, text, displays, images, and audio and video, and the design, selection and arrangement thereof) are owned by the Company, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
7.2 These Terms and Conditions permit you to use the Website for your personal, non-commercial use and you are hereby granted a non-exclusive, non-transferrable, revocable limited license to view, copy and print content retrieved from the Website solely for your personal use and to order product from the Website, provided that you do not remove, obscure or alter the copyright notice or other notices displayed on the content.
7.3 No right, title or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark and other laws.
7.4 All trademarks and service marks displayed on the Website, including the term LUMITY, are the property of the Company or their respective owners. You may not use or display any trademarks or services marks owned by the Company without the Company’s prior written consent. You may not use or display any other trademarks or service marks displayed on the Website without the permission of their owners.
8. Copyright Complaints.
8.1 If you believe that your work has been copied in a way that constitutes copyright infringement, you may request removal of those materials from the Website by contacting the Company as set forth below and providing the following information:
8.2 Identify the copyrighted work that you believe has been infringed. Please describe the work and, if possible, include a copy of or a web link to an authorized version of the work.
8.3 Identify the material on the Website that you believe to be infringing and its location. Please describe the material and provide a web link or other detailed information that will allow us to locate the material.
8.4 Your name, address, telephone number and email address.
8.5 A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent or the law.
8.6 A statement that the information you have provided is accurate and that “under penalty of perjury” you are the copyright owner or are authorized to act on the copyright owner’s behalf.
8.7 The signature or electronic equivalent of the copyright owner or its authorized representative.
Send this information by mail to Lumity Life Inc., 5716 Corsa Ave Suite 110, Westlake Village, CA 91362-7354. The Company may also terminate access by any user who appears to be violating the rights of others.
9. Prohibited Uses.
9.1 You may use the Website only for lawful purposes and in accordance with these Terms and Conditions.
9.2 You agree not to copy (except as permitted by the limited license described in the Intellectual Property Rights section above), reproduce, rent, lease, loan, sell, modify, distribute, or re-post any content of the Website or to use the content of the Website for any commercial exploitation.
9.3 You further agree not to:
9.3.1 use the Website in any way that violates any applicable federal, state, local or international law or regulation;
9.3.2 post or submit material that infringes the intellectual property rights, privacy rights, publicity rights or other rights of any party;
9.3.3 post or submit any material that is unlawful, defamatory, threatening, obscene, slanderous, harassing or embarrassing to any other person or entity as determined by the Company in its sole discretion;
9.3.4 upload, post or otherwise transmit through the Website any viruses or other harmful files;
9.3.5 impersonate or attempt to impersonate the Company, a company employee, another user or any person or entity associated with the foregoing;
9.3.6 post or submit any material related to commercial activities, sales or other promotions;
9.3.7 engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website or expose them to liability; or
9.3.8 attempt to interfere with the proper working of the Website, including, without limitation, through use of any device, software, routine or otherwise.
10. Limitations of Liability.
10.1 IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE, INCLUDING, BUT NOT LIMITED TO, ANY LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, DIRECT, SPECIAL, INCIDENTAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. TO THE FULLEST EXTENT PERMITTED BY THE LAW, THE COMPANY’S LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID FOR THE PURCHASE OF PRODUCTS FROM THE WEBSITE.
11. Disclaimer of Warranties.
11.1 Your sole remedy in the event that you are not satisfied with product obtained from the Website is to return it in accordance with the Return Policy stated in Section 7 above.
11.2 EXCEPT AS OTHERWISE PROVIDED HEREIN, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR ANY PARTICULAR PURPOSE.
11.3 YOUR USE OF THE WEBSITE, ITS CONTENTS AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK AND THE FOREGOING IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, EXCEPT AS OTHERWISE PROVIDED HEREIN. NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION THAT THE WEBSITE, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
11.4 THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
12.1 You agree to defend, indemnify and hold harmless the Company, its affiliates, licensors, service providers and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to (a) your violation of these Terms and Conditions, (b) your use of the Website, (c) any information you post, submit or transmit through the Website; (d) information you submit to the Website, (e) any claims related to the provision of personal information by you to the Company that is not owned by you, in contravention of these Terms and Conditions.
13. Governing Law; Venue.
13.1 These Terms and Conditions and your purchase of products through the Website shall be governed by and construed in accordance with the laws of the State of Georgia, without resort to its conflict of laws provisions. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed in the state or federal courts located in Fulton County, Georgia and you hereby irrevocably and unconditionally consent to the exclusive jurisdiction of such courts.
14.1 The Company may assign, transfer or sub-contract any of our rights or obligations under these Terms and Conditions to any third party at our sole discretion.
15.1 No waiver by the Company of any term or condition set forth in these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.
16.1 If any provision of these Terms and Conditions is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms and Conditions will continue in full force and effect.
17. Entire Agreement.
18. Your Comments/Contacting Us.
This Website is operated by:
Lumity Life Inc.
5716 Corsa Ave Suite 110
Westlake Village, CA 91362-7354
19. Gift Cards
All purchases using Gift Cards are subject to product availability. Gift Cards and products purchased via Gift Cards cannot be returned in exchange for cash. Gift Cards are redeemable on the website of purchase only and not through 3rd party suppliers.
Gift Cards may be used to pay for the whole or part of an online order. Only one Gift card may be used per online order.
A Gift Card is valid for a period of 5 years from the date of purchase following which time they expire automatically. A Gift Card cannot be used after the expiry date, any remaining balance will be removed and the Gift Card will become invalid and no longer available for use. We have no obligation to remind or inform you of a Gift Card’s expiry and it is your sole responsibility to ensure that any balance is used in full prior to expiry.
The Gift Card balance cannot be exchanged for cash or redeemed against the purchase of another Gift Card.